Our return and refund policy is very flexible and customer-friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms –

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
  • If the product is received in a damaged condition

If the product doesn’t fit into the customer’s desired expectations, we will be refunding the amount of the bought product after deducting an amount of Rs.250 (India) / US$20 (Outside India) as a partial cost of logistics and packaging.

You can reach us at order@choodiwala.in to initiate replacements or refunds. The customer is requested to share the product pictures clearly showing the issue.

Please note these points: We will be requiring the original packaging with all bubble papers and cushioning inside for the safe return journey of the product, even if it is broken, damaged, or defected.

Cancellation
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at order@choodiwala.in within 24 hours of ordering and we will be happy to assist you.

Return Process

  1. Our return policy is applicable within 24 hours from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect, & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at order@choodiwala.in to initiate a return.
  2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on order@choodiwala.in from where our Quality Assurance team will check the details in reference to its eligibility of return.
  3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement/refund process will get initiated.

Points to remember – Product must be returned with the original packaging, including the box, bubble wraps, paper cushions, tags, barcodes, shipping labels (pasted on the packet), invoice, etc.  The product should be unused and in the original condition. You will be asked to print 2 documents to be provided to the logistics company representative who comes for the pickup.

Refunds
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse.

  1. The refunds can be made in the form of an exchange order. An exchange order is the fastest way of refund. It means the refund value can be used to place another order of the same value as the calculated refund amount. The product will be shipped to you once the original product is received in the warehouse.
    The exchange order can be of more value than the refund amount as well, however, the difference must be paid by the customer.
  2. Cash refunds: Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same). The refund can take 2-3 days to appear in your account. Cash on delivery refunds are processed by a third-party service, hence please allow 7-10 days for the amount to reflect in your statements.

Refund Amount:
(i) Partial Refund: The amount of the refund will be calculated as per the previously mentioned structure.
(ii) Full Refund: Eligible only if The order received has a damaged product/ manufacturing defect / incorrect product AND Choodiwala.in is unable to replace the product due to lack of inventory.

FREE SHIPPING
Free Global Shipping; we cover the shipping costs for you 🙂

SECURE SHOPPING
Enjoy 100% safe & secured shopping experience

CASH-ON-DELIVERY
COD option available for all India customers

GLOBAL DELIVERY
27,000+ India Pincodes + 190 Countries

SUPPORT 24/7
For any queries, email us at order@choodiwala.in

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